Welcome to phoebecomfort.com! We want you to be completely satisfied with your home decor products. If for any reason you are not happy with your purchase, we are here to help.
Returns:
- Returns must be requested within 30 days of receiving your order by emailing [email protected].
- Returned items must be unused and in the same condition as when you received them.
- Please include your order number and the reason for the return in your email.
- Customers are responsible for return shipping costs unless otherwise agreed upon.
Refunds:
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
- If the return is approved, your refund will be processed via cash.
Exchanges:
- If you would like to exchange an item for a different one, please email us at [email protected] to arrange the exchange.
Non-Returnable Items:
- Customized or personalized items are not eligible for return unless there is a defect in the product.
Shipping:
- We ship our products worldwide, and shipping costs are calculated at checkout based on your location.
- Please note that any shipping fees paid are non-refundable.
For any further questions or assistance, please contact us at [email protected]. We are here to ensure your shopping experience with us is as smooth and enjoyable as possible.